Purchase and Refund Policy

This policy outlines the terms governing all digital product transactions conducted through Elitesoftgame LLC (“we,”, “our,” or “us”). By purchasing from our website, you agree to this policy in full.

1. Payment Terms

• We accept payments via major credit/debit cards, Stripe, PayPal, and other secure payment methods provided on our site.
• Payment must be made in full before access to any digital product is granted.
• By completing a purchase, you authorize us to process your payment and deliver the product electronically.

2. Delivery of Digital Products

• Digital products (including but not limited to activation keys, downloadable content, or access credentials) are delivered automatically and instantly.
• Delivery is made via the confirmation page or to the email address you provide during checkout.
• It is your responsibility to ensure that the information submitted is accurate. We are not liable for failed delivery due to incorrect or incomplete user data.

3. Refund Policy

We offer refunds within 24 hours of purchase, subject to the following conditions:

3.1 Eligible for Refund (within 24 hours)

• You have not used, activated, or accessed the digital product.
• The product was not delivered, or a verified technical error prevented access.
• An invalid or non-functional activation key was provided, and we are unable to replace it.

3.2 Not Eligible for Refund

• More than 24 hours have passed since the time of purchase.
• The product has been accessed, used, or redeemed.
• The refund request is due to user error, incompatible systems, or third-party bans/suspensions.
• The digital product has been successfully delivered and functions as described.

⚠️ Important Notice

By completing your purchase, you expressly waive your right to cancel once digital product delivery has begun. This complies with applicable consumer protection laws regarding digital content.

4. Requesting a Refund

To request a refund, you must:

• Submit your request within 24 hours of your purchase.
• Provide your Order ID, proof of payment, and a detailed explanation of the issue.
• Contact our support team at: elitesoftgame@yahoo.com

Approved refunds will be issued only to the original payment method used for the transaction.

5. Chargebacks and Disputes

We take chargebacks seriously. If you initiate a chargeback without contacting us first, we reserve the right to:

• Permanently ban your account and restrict future access to our services.
• Dispute the claim with full documentation, including IP logs, timestamps, download records, and communication history.

6. Policy Changes

Elitesoftgame LLC reserves the right to modify this policy at any time. Updates will be posted on this page and become effective immediately upon publication.

Contact: elitesoftgame@yahoo.com

By completing your purchase, you confirm that you have read and agree to our [Purchase and Refund Policy], and understand that refunds are only available within 24 hours if the digital product has not been accessed.